Refund & Cancellation

This Refund & Cancellation Policy applies to paid services offered directly by SOI through the Platform unless a specific service page, order confirmation, written agreement, or applicable law provides different terms.

Transactions between Clients and Professionals are generally independent arrangements between those parties unless SOI expressly processes the transaction as a payment service.

There is no monetary refund for free services because no payment is collected for those services. Users may discontinue use of free Platform features at any time, subject to account and data-retention requirements.

Where SOI offers a paid membership, listing, promotional service, subscription, lead service, verification service, or other paid feature, the applicable price and service conditions will be presented before purchase.

Specific cancellation or refund terms displayed at the time of purchase may apply in addition to this general policy.

A user may request cancellation of an eligible paid service by contacting SOI at info@soiglobal.in or through the cancellation mechanism provided with the relevant service.

Cancellation does not automatically create a right to a refund. Eligibility depends on the service purchased, the stage of service delivery, applicable published terms, and applicable law.

Where a refund is legally required or expressly offered by SOI's applicable service terms, SOI will process the eligible refund using the payment method or account information reasonably available for the original transaction.

Refund eligibility may depend on whether the relevant service has already been substantially delivered, consumed, activated, or used.

Unless otherwise required by applicable law or expressly stated at purchase, certain services may be non-refundable once they have been activated, delivered, consumed, or materially performed.

Examples may include completed verification services, promotional placements already delivered, consumed digital services, or services specifically identified as non-refundable before purchase.

If you believe that you have been charged twice or that an incorrect amount was charged, contact info@soiglobal.in with the relevant transaction details. SOI may request additional information to verify the transaction.

Payments may be processed through third-party payment providers. If a payment is reversed, declined, delayed, duplicated, or otherwise affected by the payment provider, SOI may coordinate with the provider where reasonably necessary.

SOI is generally not a party to contracts between Clients and Professionals. Disputes concerning professional fees, project cancellations, work quality, delays, scope changes, or refunds owed by one user to another should ordinarily be addressed between the contracting parties.

SOI may assist with Platform-related complaints where appropriate but does not guarantee recovery of amounts owed between users.

SOI may suspend, cancel, reverse, or refuse transactions where it reasonably suspects fraud, misuse, payment abuse, unlawful activity, account compromise, or violation of Platform policies, subject to applicable law.

Approved refunds will generally be initiated within a reasonable processing period. The time required for the refund to appear in the user's bank account, card account, or payment instrument may depend on the relevant payment provider and financial institution.

SOI may update this policy when its services, payment processes, or legal requirements change. The version published on the Website will state the applicable effective date.

For refund, cancellation, or payment-related queries, contact:

Email: info@soiglobal.in

Please include your registered email address and relevant transaction details so that SOI can investigate the request.